Refund policy

Return, Refund, and Exchange Policy

At PTspeed.com, we are committed to ensuring your satisfaction with our high-quality cable products. If you are not entirely satisfied with your purchase, our return, refund, and exchange policy is here to assist you.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at service@ptspeed.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@ptspeed.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@ptspeed.com.

Return/Refund/Exchange process could ONLY be initiated after the order is confirmed receipt & delivered through order history.

Exchanges

Eligibility:

  • Items can be exchanged within 30 days of receipt.
  • Items must be in their original condition, unused, and in the original packaging.

Process:

  1. Click the “Returns/Refunds/Exchanges” button to initiate an exchange. Please provide your order number, details of the product(s) you wish to exchange, and the reason for the exchange.
  2. Our team will provide you with an RMA number and instructions on how to return the item.
  3. Ship the item(s) back to us with the RMA document at the address provided by our customer service team. Please use a trackable shipping service to ensure your exchange reaches us.
  4. Once the original item is received and inspected, we will ship the replacement item to you in 2 business days. If there is a price difference between the exchanged items, we will contact you for further instructions.
  5. If the replacement unit is out of stock, we will notify you on the estimated ship date by email.

Returns

Eligibility:

  • Items must be returned within 30 days of receipt.
  • Items must be in their original condition, unused, and in the original packaging.
  • A receipt or proof of purchase is required with the returned item(s).

Process:

  1. Click the “Returns/Refunds/Exchanges” button to initiate a return. Please provide your order number, details of the product(s) you wish to return, and the reason for the return.
  2. Our team will provide you with a return merchandise authorization number (RMA#) and instructions on how to return the item.
  3. Ship the item(s) back to us with an RMA document at the address provided by our customer service team. Please use a trackable shipping service to ensure your return reaches us.

Refunds

Eligibility:

  • Refunds will be issued for items that are returned in their original condition.
  • Original shipping charges (if there is any) are non-refundable unless the return is due to a defect or an error on our part.

Process:

  1. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  2. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Restocking fee:

The customer is responsible for the return shipping cost unless the return is due to an error on our part, such as shipping the wrong item or a defective product. Orders returned for other reasons will be subject to a restocking fee.

  • Orders from $0 to $500: No restocking fee, which can encourage customers to purchase with confidence.
  • Orders from $500 to $1000: A restocking fee of 10% of the order amount will be charged.
  • Orders over $1000: A restocking fee of 15% of the order amount will be charged.

Repairs

Eligibility:

  • Repair requests can be submitted within the warranty period.
  • PTspeed.com makes no warranty as to the merchantability, fitness or application of the products.

Process:

  1. Click the “Returns/Refunds/Exchanges” button to initiate a repair request. Please provide your order number, details of the product(s) you wish to repair, and the reason for the repair.
  2. Our team will provide you with an RMA number and instructions on how to return the item.
  3. Ship the item(s) back to us with the RMA document at the address provided by our customer service team. Please use a trackable shipping service to ensure your return reaches us.
  4. Once the item is received & inspected, we will notify you of the required repair and testing time by email. We will ship the repaired items after test and verification.

Non-Returnable Items

  • Items marked as final sale.
  • Customized or personalized cables.
  • Items damaged due to misuse or mishandling.

International Returns

For international returns, the same policies apply, but please note that customers are responsible for return shipping costs and any applicable customs duties or taxes.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 7 days of receipt. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions or need further assistance, don't hesitate to get in touch with our customer service team at:

Email: service@ptspeed.com
Phone: +1.408.526.9363
Hours: 9.00 am to 6.00 pm Monday to Friday

Thank you for shopping with ptspeed.com. We appreciate your business and are here to ensure you have a positive shopping experience.

Force Majeure Event

In the event of any delay in performance or failure of performance of the obligations under these terms by us due to any causes arising from or attributable to acts, omissions events, accidents or acts of Gods beyond our reasonable control, including but not limited to, embargo, prohibition of import or export of Goods, governmental orders or restrictions, change of applicable laws, riot, storm, flood, earthquake, strike, traffic, blockage, labor shortage or power shortage, then such delay or failure of performance shall not be deemed a default and whereby we so delayed or prevented and shall be under no liability to you for any losses or costs suffered thereby.

Our performance under any order you have placed is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.

Modification

We have the right to revise and amend these terms at any time. Any changes to the terms are effective upon their posting to the website.

Warranty

PTspeed Warranty Terms:

PTspeed guarantees that our products undergo rigorous quality control, from the procurement of raw materials through the entire manufacturing process.

Warranty Coverage:

PTspeed provides a non-transferable serviceable warranty and lifetime technical support to the original purchaser of PTspeed hardware products bought through PTspeed's website.

Warranty Details:

PTspeed warrants to the original end customer that our products are free from defects in material and workmanship that affect form, fit, and function. All products sold will perform in the application specified at the time of purchase and meet the datasheet specifications available on PTspeed's website or as otherwise provided by PTspeed.

Exclusions:

This warranty covers only defects arising under normal use. It does not cover malfunctions or failures resulting from misuse, abuse, neglect, alteration, issues with electrical power, usage not in accordance with product instructions, acts of nature, or improper installation or operation. Additionally, repairs or modifications made by anyone other than PTspeed or an authorized PTspeed service provider are not covered.

Substitutions:

PTspeed reserves the right to substitute functionally equivalent new or serviceable used parts.

Special Conditions:

Certain systems using PTspeed products may operate outside the manufacturer’s published settings; however, PTspeed does not cover failures in these circumstances.

Contact Information:

For any warranty issues, please contact us with your purchase details and a description of the problem. We are dedicated to providing our customers with the highest level of service and support.